AOL Rip-off

[not2big Senior Super ModeratorPEGym Hero Find all posts View Profile Close not2big]

Last week my wife was unable to access her Verizon.net e-Mail on any of her devices - desktop, I-pad, or I-phone. She called Verizon for assistance and was told to contact AOL who now hosted her e-Mail.

She was transferred to the AOL tech line and after 45 minutes, the phone was answered by a guy with a distinctive Indian accent. He advised that he could not help her, but would transfer her to tech support only if she agreed to sign up for a tech support plan starting at a cost of $5 for 10 days.

Today, we visited the Best Buy Geek Squad where the friendly tech downloaded a free AOL app which allowed her to access her e-Mail account. Took about 8 minutes to complete the task. Yeh to the Geek Squad. Boo to AOL.

[CUSP82 Administrator Admin of the Month Dec 2014PEGym Hero Find all posts View Profile Close CUSP82]

The techs get a commission so it so it can be that AOL did nothing wrong but the tech wanted a few extra bucks. If I could leave a forward on my email to send it to a new address I would drop AOL in a second.

[Johnny D ModeratorPEGym Hero Find all posts View Profile Close Johnny D]

I thought that Verizon did away with their email service??

[not2big Senior Super ModeratorPEGym Hero Find all posts View Profile Close not2big]

I thought that Verizon did away with their email service??

Well, they transferred my wife’s e-Mail account to AOL.