Has anyone had problems with AB silicone orders?

[Wicked Willy Junior Member Find all posts View Profile Close Wicked Willy]

Hello everyone. Has anyone ever had problems with orders? I ordered from them a couple times with no problem. My last order was almost three weeks ago, I was sent a tracking number and it still says pre-shipment. I've written customer service twice with no response. Has anyone else had problems with orders from them? Does anyone have a contact number, I could not find one on their site?
Thanks for any comments

[BigO AdministratorPEGym Hero Find all posts View Profile Close BigO]

My last order took a few weeks but eventually they showed up.

Not sure why they took so long.

[0x90 Member Find all posts View Profile Close 0x90]

I ordered two days ago and it hasn't shipped. I'm guessing they prioritize their eBay customers over their website orders to maintain positive feedback.

[MajorWood Junior Member Find all posts View Profile Close MajorWood]

I had the exact same problems in November. EXACTLY the same! I refuse to use them if at all possible after my last order from their website now. I'll use Autoextender from now on.

I paid for the 3 day shipping at AB Silicone and they shipped it a month later and would not refund my expedited shipping charge.

Their customer service is the worst, never responded to any email. And i had to get their phone number from my bank -and they never answered the phone either. Website and order confirmation said "and questions call us at [no phone number given]"

Good luck with things, they will suprise you eventually and ship it -hopefully soon.

[Wicked Willy Junior Member Find all posts View Profile Close Wicked Willy]

Thanks for the reply's. Not hearing from customer service is frustrating. If I got a reply stating that things were back ordered, I would have been fine with that. Hopefully I will get surprised and the order shows up one day.
Thanks again.

[Nubie999 Senior Member Find all posts View Profile Close Nubie999]

I had the same experience. It's been over 3 weeks, and the order still hasn't shipped. I finally received a tracking number from ABS *ONLY* after I contacted PayPal, to cancel the payment (the payment had been in pending status for 2 weeks). It's odd: no more than 8 hours after I contacted PayPal to cancel (they communicated my intention to ABS) I received a shipping notification, with a tracking number. But the status of the tracking number hasn't changed in two weeks, and the order still hasn't shipped. I was forced to escalate the issue with PayPal, and they will be refunding my payment.

[pfm Senior Member Find all posts View Profile Close pfm]

My understanding is that the owner/manager had passed away last year and the business is now being run by his wife, who is deciding between selling the business or continuing operation. LG hanger has been in purchase negotiation with ABSilicone and may possibly acquire them.
pfm

[LatinLog Junior Member Find all posts View Profile Close LatinLog]

Bought my product from them on Ebay yesterday and it shipped the same day. Customer feedback is a major function if you want to succeed on that site. If possible I would recommend buying it from them on eBay.

[Nubie999 Senior Member Find all posts View Profile Close Nubie999]

I just received my anti-turtling silicone sleeve--after nearly 4 weeks. Initially I was very upset by the time delay, but more importantly, by the lack of communication regarding my order status.

I've since learned that the reason for the delay is that the owner's husband passed away last year, and running the business was proving to be difficult. So I can be a little forgiving for the time delay.

About the sleeve:
it took some struggling to get it on properly--and I'm still not sure it's on perfectly, right now--but I'm sure I'll get better at it. The first time I put it on yesterday, I was a little squeamish, and so, I only wore it for about 1/2 hour. Today, however, I'll try to wear it for least a couple hours, and eventually I hope to wear it over the night.

[bigmanluke Junior Member Find all posts View Profile Close bigmanluke]

Are they still operating? i ordered a bronze enhancement package from them a week ago and was sent a confirmation email straight after saying it would be shipped within 48 hours with a tracking number. No email. I've tried contacting them through email and through their site to no success. I hope i get some sort of confirmation about it soon or i might have to try get a refund

Bigmanluke

[ironaddict Senior Member Find all posts View Profile Close ironaddict]

Ive been using the anti turtle sleeve and at first its a pain in the ass to use but after some practice putting it on i think its so useful to me that i just ordered a backup for whenever this one rips. Dont feel like going a month without one because of the shipping problems. Great product though.

[Wicked Willy Junior Member Find all posts View Profile Close Wicked Willy]

After about three weeks I filed a dispute with paypal, right after that I got an email. About a week and a half later they sent my order. Good luck and hopefully they send your order soon. It's a shame, I like their products and have ordered with them in the past with no problems, but it seems others are having problems too. Hopefully they can get things running smoothly again

[lilbigman Senior Member Member of the Month June 2015 Find all posts View Profile Close lilbigman]

Yep, same thing here. Going on week 3 now and still not a peep. Judging by other comments I should get mine in 2-3 more weeks.

[0x90 Member Find all posts View Profile Close 0x90]

An update on my status:

After 6 weeks of waiting, I wrote an e-mail stating if the order status doesn't update within three days I'm going to cancel the order through PayPal. The very next day the package was dropped off at the post office and tracking information was updated.

The long wait isn't what bothered me.. It's that some customers are ignored based on whether they purchase from website or ebay. I mean, take a few minutes to create a canned message saying due to volume shipments are delayed..

[lilbigman Senior Member Member of the Month June 2015 Find all posts View Profile Close lilbigman]

Yep, same thing here. Going on week 3 now and still not a peep. Judging by other comments I should get mine in 2-3 more weeks.

Hey guys, just wanted to give you an update. I got mine today. So that's 2 weeks and 1 day to get it. Not so bad, but would have been nice to have some customer service there. The usps shipping number was coming up as "package not found" Tried contacting customer service 5 days ago and no response. Then it showed up in the mail today. But, there is a little chunk missing out of the bottom ridge, so it may eventually tear there, so I think I'm gonna order a backup right away. Good luck OP and everyone else still looking for yours.