REP Support for SizeGenetics - Q & A

[BobbyR_SG_Rep Official Size Genetics Representative Find all posts View Profile Close BobbyR_SG_Rep]

Just call your bank and do charge backs because these guys wont give you straight honest answers

I have refreshed a request for an update on your case. My apologies on the delay.

[BobbyR_SG_Rep Official Size Genetics Representative Find all posts View Profile Close BobbyR_SG_Rep]

I have been in contact with SizeGenetics and they will be putting together a comprehensive statement concerning their refund policies to better clarify their requirements. When it is completed I will post a copy of it here.

[taylor12 Junior Member Find all posts View Profile Close taylor12]

Bobby you mean an excuse on why they lie ? Whats the update with my case ? Blatantly ignoring my emails and calls.

[BobbyR_SG_Rep Official Size Genetics Representative Find all posts View Profile Close BobbyR_SG_Rep]

Bobby you mean an excuse on why they lie ? Whats the update with my case ? Blatantly ignoring my emails and calls.

Please, can you check your private message box.

[BobbyR_SG_Rep Official Size Genetics Representative Find all posts View Profile Close BobbyR_SG_Rep]

SizeGenetics has a new team in place to answer order related questions such as refund requests and missing or defective parts.

We ask for you to attempt the suggestions below first before posting your order related complaint here.

There is a Live Chat option now available on www.sizegenetics.com through the green chat tab. You can email support at [email protected], or place a telephone call using:

UK: +44 (0)115 769 0209
US: +1 (646) 918 1447

When contacting Sizegenetics please make sure you have these details at the ready:

A. Full name that you ordered with
B. Order number
C. Order date
D. Date you filled out the contact form

[taylor12 Junior Member Find all posts View Profile Close taylor12]

Its funny when I email no response when I call I get a busy tone. When you hit live chat no one ever comes into the chat. Bobby you're the only one who responds and you can't even give a refund ? Idk how much they pay you to keep making up excuses but I hope its paid well. Your company is nothing but scams and I hope everyone learns that and stops ordering. The product doesn't work and people like me buy it thinking they have a safe 6 month guarantee but they don't.

[BobbyR_SG_Rep Official Size Genetics Representative Find all posts View Profile Close BobbyR_SG_Rep]

Its funny when I email no response when I call I get a busy tone. When you hit live chat no one ever comes into the chat. Bobby you're the only one who responds and you can't even give a refund ? Idk how much they pay you to keep making up excuses but I hope its paid well. Your company is nothing but scams and I hope everyone learns that and stops ordering. The product doesn't work and people like me buy it thinking they have a safe 6 month guarantee but they don't.

Please let me clarify my position here. I do not work directly for SG nor do they pay me, I am a liaison for them on this forum. My goal here is to help to assist the members of this forum with training using SG's devices and in communicating with SG when there are problems, and to help SG with the promotion of their devices.

Your post is valuable in that it lets us know there are communication problems.

[taylor12 Junior Member Find all posts View Profile Close taylor12]

https://www.reddit.com/r/smalldickpr...is_a_big_scam/

Still no answer when I call, emails go unanswered, Bobby the "rep" cant get anyone to answer. The company is scamming people and they must be stopped. My credit card company is flagging them and reporting them as well. Beware this company is very unprofessional and they're running a scam.

[BobbyR_SG_Rep Official Size Genetics Representative Find all posts View Profile Close BobbyR_SG_Rep]

https://www.reddit.com/r/smalldickpr...is_a_big_scam/

Still no answer when I call, emails go unanswered, Bobby the "rep" cant get anyone to answer. The company is scamming people and they must be stopped. My credit card company is flagging them and reporting them as well. Beware this company is very unprofessional and they're running a scam.

I am in email communication with them regarding your particular situation and they are aware of your concerns. It is hoped they get taken care of immediately.

[Lucidity Senior Member Find all posts View Profile Close Lucidity]

I have an issue when i twist the round nuts to extend the tension/hexagonal bars of the SG, over a short amount of time they slip back down to the bottom, ie at the lowest tension possible. This only happens if I'm walking around. How can I stop this?

This issue only happened after I took the device apart to oil the metal parts, because it was squeaking whenever I twisted the nuts.

[Swapzor Senior Member Find all posts View Profile Close Swapzor]

I am in email communication with them regarding your particular situation and they are aware of your concerns. It is hoped they get taken care of immediately.

Ok. But at what point would you admit they are "scamming" us, if we have this exact problem in lets say 4 weeks is that a sign of such behavior? I know this question is very difficult to answer but please try and do so I dont have to repeat it.

[BobbyR_SG_Rep Official Size Genetics Representative Find all posts View Profile Close BobbyR_SG_Rep]

I have an issue when i twist the round nuts to extend the tension/hexagonal bars of the SG, over a short amount of time they slip back down to the bottom, ie at the lowest tension possible. This only happens if I'm walking around. How can I stop this?

This issue only happened after I took the device apart to oil the metal parts, because it was squeaking whenever I twisted the nuts.

Do you have excess lubricant on the threads? Making sure the threads are dry should help you to prevent the nuts from loosening.

[BobbyR_SG_Rep Official Size Genetics Representative Find all posts View Profile Close BobbyR_SG_Rep]

Ok. But at what point would you admit they are "scamming" us, if we have this exact problem in lets say 4 weeks is that a sign of such behavior? I know this question is very difficult to answer but please try and do so I dont have to repeat it.

They have had serious problems with their support which is what I am here to help with. If you feel you are being scammed you have the right to contact your credit card company and other appropriate agencies.

I have sent you an update about your situation in a private message.

[Lucidity Senior Member Find all posts View Profile Close Lucidity]

Do you have excess lubricant on the threads? Making sure the threads are dry should help you to prevent the nuts from loosening.

I've dried the threads and all the metal, and even dipped them in rubbing alcohol to be sure. But the problem persists. Is there some kind of material I can use to increase friction on the threads?

[Swapzor Senior Member Find all posts View Profile Close Swapzor]

They have had serious problems with their support which is what I am here to help with. If you feel you are being scammed you have the right to contact your credit card company and other appropriate agencies.

I have sent you an update about your situation in a private message.

Yes the update is the usual bullshit excuse. I bet this system doesnt make any purchase take 3 weeks or am I wrong. The fact that you actually even slightly suggest that I could contact the credit card company is really a low point for you. Of course you want that, you dont have to issue a refund then

You actually failed to answer the question. Because there must be some point at which you cant excuse yourself with "bad support" or is that a legit excuse even if it takes 2 months, 2 years?